Here are some common questions.

FAQ

How do I order?

Go to the shop selection, after selecting your products complete the checkout process. You’ll need to set up an account.

How can I make a custom order?

Just send us an email thru the Contact Us link. We will contact you back within 24 hours to work your request.

The products are all available at the moment?

Some products are available at the moment. The items shown are all handmade. The quantities are limited. It is possible that in the moment of your order some styles may not be available (ex. color, fabric, sizes).

When will I receive my order?

Please allow at least two weeks for the artits to make and deliver your products.

Do you have customer service?

Yes. Our customer service team is available Monday РFriday from 9am Р2pm. Saturdays 9am Р1pm. All inquires are responded within 24 hours. You can book a private consultation here: https://squ.re/2K3MUOI

What are the payment methods accepted?

Paypal, ApplePay, Ath Movil, Walmart to Walmart. 

How can I make a refund?

You have 24 hours after receiving the order to contact us and inform of any situation with your items. After that period, we will not accept refunds requests. Custom made orders are not refunded. We are not responsible for items mistreated by the postal services.

What are the shipping costs?

We offer a flat rate shipping of $5.00 for US and Puerto Rico. This does not include the succulent plants and the candles.

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